Cancellation policy for consumers

Cancellation policy for consumers

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us, Madras Carry UG (limited liability), c/o Elbe-Werkstätten GmbH, Meiendorfer Mühlenweg 119, 22159 Hamburg, Fax: +49 40 428 68 -1009, Email: retoure@madras-carry.com, by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send the notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for testing their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, you can use the following or a similar unambiguous formulation):

— To Madras Carry UG (limited liability), c/o Elbe-Werkstätten GmbH, Meiendorfer Mühlenweg 119, 22159 Hamburg, Fax: +49 40 428 68 -1009, E-Mail: retoure@madras-carry.com

— I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

- Date

_______________

(*) Delete as appropriate.

(*) Delete as appropriate.